Lab: Exchange 2007 UM - Exchange UM Auto-Attendant

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Exchange UM Auto-Attendant

UM 自動語音應答

當外部或匿名來電者以外部商業電話號碼撥打電話時，或有內部匿名來電者撥打電話給內部分機號碼時，將會有語音提示協助他們瀏覽統一訊息功能表系統。UM 自動語音應答是一組語音提示或 .wav 檔案，可在來電者打電話到具有 Exchange 2007 統一訊息的組織時播放，以代表總機或接待人員。Exchange 2007 統一訊息可讓您根據組織的需求建立一或多個自動語音應答

若要啟用 Exchange 2007 統一訊息中所含的 UM 自動語音應答功能，UM 伺服器必須正確地接聽由內部及外部匿名或未驗證使用者傳送的連入呼叫，然後進行路由。

若要讓 UM 自動語音應答接聽連入呼叫，您必須先啟用並設定 UM 自動語音應答。建立及設定 UM 自動語音應答是 Exchange 2007 統一訊息中的選用功能。然而，自動語音應答可以協助內部及外部呼叫者找到並呼叫組織內的公司使用者或部門。

UM 自動語音應答是一組語音提示，可讓呼叫者在撥號給具有 Exchange 2007 統一訊息的組織時聽到那些語音提示，而不是聽到人工的接線通話。UM 自動語音應答會使用複頻式訊號 (DTMF) (也稱為撥號音) 輸入，或是可使用語音辨識之啟動語音輸入方式，協助呼叫者瀏覽組織的功能表系統，這樣他們就可以找到組織中的使用者或呼叫者，然後呼叫該使用者或部門。

 

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Microsoft Technet


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Blog Extended Reading
1. Lab: Exchange 2007 UM - Exchange UM Subscriber Access
2. Lab: Exchange 2007 UM - Exchange UM Auto-Attendant


More Information & Reference

1. 了解統一訊息訂戶存取
2. Outlook 語音存取使用者案例
3. Outlook 語音存取快速入門手冊
4. 整合通訊自動語音應答來電處理
 

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